Support

We reply to every email, usually within one working day.

Common questions

The camera is not counting my reps

• Prop your phone so your whole body is in frame, roughly 1.5 metres away.
• Make sure the room is reasonably lit. Very dark rooms reduce accuracy.
• Fitted clothing tracks better than loose or baggy layers.
• If a rep is not counting, it is often because the movement is not reaching full range. Watch the on-screen cue.
• Still stuck? Switch that session to a no-camera exercise and email us.

My reps count but the form score seems low

Form scores judge depth, tempo and control. The most common cause of a low score is finishing a rep short of full range, or moving too quickly. Slow down and complete the full movement, and scores climb quickly.

I want to change my plan or goal

Open Settings, then Plan, and you can change your goal, focus areas, session length and equipment at any time. Your plan rebuilds around the new answers.

My streak broke and I trained that day

Streaks update when a session is completed. If a session ended early or the app closed mid-workout it may not have saved. Email us with the date and we will sort it out.

How do I cancel my subscription?

Subscriptions are managed by your app store, not by us. On iPhone: Settings, tap your name, Subscriptions, then Butt Lift. On Android: Play Store, Menu, Subscriptions. Deleting the app does not cancel a subscription.

I want my data deleted

Your workout data lives on your device, not on our servers. Settings, then Reset all data will clear it, and deleting the app removes everything.

Can I use Butt Lift while pregnant or postpartum?

Please speak to your doctor or midwife first. Butt Lift is general fitness software and is not designed for pregnancy or postpartum rehabilitation.

Still need help?

Email support@buttlift.app. Real person, quick reply.